Welcome to our return policy. Our goal is to provide a seamless shopping experience. Please review the following details carefully.
30-Day Return Policy:
You have 30 days from the date you receive your item to request a return.
Return Eligibility:
To qualify for a return, your item must meet the following criteria:
- Be in the same condition as received. Books must not have writing, highlighting, or folded pages.
- Include the receipt or proof of purchase.
How to Initiate a Return:
Contact us at info@preobook.com to start the return process.
Return Address: 4425 Clement Dr SW, Atlanta, GA 30331 US
Note: Returns without prior authorization will not be accepted.
Return Shipping Cost:
Restocking Fee: We do not charge any restocking fees.
Defective/Wrong Item: We cover the return shipping cost.
Customer Remorse: You (the customer) are responsible for paying return shipping costs.
Damages and Issues:
Please inspect your order upon receipt. If you find any defects, damage, or incorrect items, contact us immediately.
Exchanges:
To exchange an item, the fastest way is to return the original item and place a new order.
EU 14-Day Cooling Off Period:
Customers in the EU have the right to cancel or return orders within 14 days of receipt, as long as the item meets return criteria.
Refunds:
We will notify you once we receive and inspect your return. If approved, refunds will be processed within 10 business days.
If you do not receive your refund within 15 business days, please contact us at info@preobook.com.
Additional Information:
- E-Mail: info@preobook.com
- Phone: +1 (840) 208-0124
- Address: 4425 Clement Dr SW, Atlanta, GA 30331 US
If you have any questions or concerns regarding returns, please do not hesitate to reach out to us. Thank you for shopping with us!